We understand that our operations have an impact on our local communities and that residents may want to complain about aircraft activity.

Our policy is to acknowledge and investigate all feedback from local residents about aircraft activity where a full name, email address, phone number and postal address have been supplied. Please send any feedback using the contact form above.

Rules and regulations are in place that pilots, air traffic controllers, aircraft engineers and others have to follow to ensure the highest levels of aviation safety. If you think you have witnessed a breach of one of these rules or regulations then you can report it to the Civil Aviation Authority (CAA).

You will need to provide evidence of the incident and to enable the CAA to track the aircraft concerned you would ideally have its registration. For UK aircraft this is normally G- followed by four letters.